Incident Response, Monitoring, and Threat Management Policy
Our multi-stage plan to contain, assess, and resolve security threats
(Last Reviewed: July 6, 2025)
In the event of any suspected data breach or abnormal behavior within our systems, we follow a multi-stage incident response plan designed to contain, assess, and resolve threats with minimal impact to users or stakeholders. This policy covers detection, containment, communication, and remediation, as well as post-incident review.
Detection and Monitoring
First, our infrastructure includes monitoring capabilities that notify administrators of any unauthorized login attempts, unusual traffic spikes, or tampering attempts. Cloudflare logs, VPS login notifications, and API access logs are all configured to surface early warnings of potential compromise.
Incident Response Protocol
If an incident is suspected, we initiate a protocol that includes verifying the scope of the threat, isolating affected services, revoking compromised credentials or tokens, and communicating the status to affected users. For example, if a user token appears compromised, it is immediately invalidated across all services and replaced. In the case of a broader system issue, we restore services using encrypted backups and audit logs to trace the timeline.
Reporting and Communication
During and after the event, internal logs and user records are preserved for legal and compliance purposes. Users can report security concerns or data breaches at any time through our Discord support team or by emailing privacy@lakesidefulfillment.com. We take all reports seriously and respond within 24 hours.
Proactive Security Measures
Our team is trained quarterly in incident response planning and phishing simulation exercises. This proactive approach minimizes the risk of human error and reinforces a culture of security awareness. Additionally, we scan for software vulnerabilities using Hostinger's integrated tools and third-party audit solutions and prioritize patching within 48 hours for critical threats. Dependencies in our codebase are monitored for updates and deprecated packages. In summary, our incident response program ensures not only technical resilience but also transparent and user-first communication.
For any security concerns or questions about this policy, please contact:
privacy@lakesidefulfillment.com