Organizational Integrity and Certification Policy
Our commitment to accountability and professional standards
(Last Reviewed: July 6, 2025)
While our organization is currently not certified under ISO27001, SOC2 Type II, or similar international standards, we follow many of their practices voluntarily and with commitment to accountability. Our infrastructure provider, Hostinger, maintains its own compliance certifications, and we inherit much of our backend resilience from their frameworks.
System Integrity
We maintain the integrity of our systems by implementing consistent logging, secure development processes, and role-based access that aligns with professional expectations for cloud-based organizations.
Terms of Service
Our Terms of Service, publicly posted and effective as of June 1, 2025, outlines the legal and procedural framework for interacting with our service. It stipulates that users must be at least 16 years of age, must connect through verified Discord OAuth login, and must not engage in abuse, fraud, or attempt to compromise the platform. All user actions are governed by platform rules, and violations may result in account suspension or termination.
Our organization disclaims liability for indirect damages related to user-side errors or temporary service outages. The Terms also specify the data lifecycle, referencing the rights of users to request changes to their personal data, and the obligations of our platform to respond appropriately.
Policy Updates and Communication
Updates to terms or privacy procedures are always shared with users in advance via Discord announcements or email, and we make ourselves available for clarification. For data deletion, all user-related records are removed within 30 days of account closure, with any residual presence in backups expiring after 90 days.
Our Commitment
Although not formally audited, our organization demonstrates transparency, controls, and ethical conduct that align with the expectations of enterprise-level software providers. All support and compliance communications should be sent to privacy@lakesidefulfillment.com.
For any questions about our organizational integrity or certification status, please contact:
privacy@lakesidefulfillment.com